FAQs

About StyledU

  • What is StyledU?

Styledu.com is a truly amazing wholesale fashion marketplace that connects you with premier manufacturers, designers and importers. Our vendors at StyledU offer the trend-setting fashion jewelry, accessories for wholesalers and volume retail buyers. We are here to make sure that every purchase leaves you smiling!

  • Why do I have to register?

We require you to register because styled.com is for wholesale purposes only. All the products that are displayed on our website are from wholesale goods manufacturers/distributors so we need to confirm that you own a business.

  • How to Register

Membership to Styledu.com is free to all buyers/retailers who have a valid seller’s permit / tax id certificate. To register, from the main page, simply click the “Register” link.

We request the following documents from our buyers:

  1. National : Seller’s Permit / Business License
  2. International :  3 invoices to demonstrate your ability to purchase

 

Account

  • How do I change my username, password, or email address?

To change any of your account information, mouse over on the arrow in the upper right-hand corner of the site next to your username and select Account Information from the drop-down menu.

Once you’re there, you’ll be able to make changes to your personal information.

  • What if I forget my password?

If you’re on the Styledu.com home page, simply click “Login” in the upper right-hand corner of the screen. Click on “Forgot Your Password?” and you’ll be prompted to enter your email address. Click “Submit” and we’ll email you a link that will allow you to change your password.

If you have trouble, contact our support team.

  • How do I change my email preferences?

You can control the number of emails you receive from your Email Preferences page. To get there, mouse over on the arrow in the upper right-hand corner of the site next to your username and click “Email preferences”.

  • I just got a new credit card. How do I update my billing information?

You can update your billing information on the Payment Methods page. Just mouse over on the arrow in the upper right-hand corner of the site next to your username and click “Payment methods”. From here, you can edit or delete your stored billing information or add a new payment method. You can also edit your payment information at checkout.

  • How can I edit my shipping address?

Shipping addresses can always be added, removed, and edited on your “Account Information” page. You can also edit your shipping information at checkout. Just click the pencil icon next to your shipping address before you place your order.

If you need to change the shipping address on an order that’s in progress, contact our Customer Support Team.

  • How safe is my personal information?

Your safety and privacy are our top priority. We will never share or sell your information to third-party marketers.

Please visit our Privacy page for details.

 

Orders

  • What is a minimum order?

Each vendor has a fixed minimum order quantity that you will need to purchase for the order to be processed.

If the minimum quantity is not met, the order will not be able to be processed. 

  • What payment methods can I use to pay for my StyledU order?

Currently, styledu.com only accepts major Pay Pal.

Other Payment Methods will be added in the near future. 

  • Where is my order?

For the status of your order, please visit MY ACCOUNT located at the page. the “Orders” section will show you the status of your order.

  • How long will it take for me to receive my order

Check in on your Orders page. Your purchases may come from various locations, and may arrive at you in more than one package.

  • How often do you restock?

Item inventory is managed by the Vendor. If an item is restocked by the Vendor, they will re-activate the style so that it is available for purchase on the site.

 

SHIPPING

  • How does StyledU ship products?

Most of our products are shipped to you directly from our Vendors.  

  • How long will it take for me to receive my order?

All merchandise you purchase from our website is shipped out individually by each Vendor. Every vendor has their own processing times and shipping times which makes it extremely to provide you with an exact delivery date.

By communicating constantly with the vendor you have ordered from, you will be able to broadly know when you could expect your order.

Once the order has been shipped, the tracking number is provided for you to track the progress of your order. 

RETURNS

  • What is the return policy?

All items are FINAL SALE. There is a no returns policy for all items except when a product is damaged/defective or incorrect.  The time it takes each vendor to receive and verify that the returned item qualifies for a refund differs.  This information can be located on their individual pages. We advise that you review this information BEFORE placing your order.

  • How long does it take for a refund to be processed?

We strive to process refunds as quickly as possible. Once we receive notice from the vendor that your returned item qualifies for a refund, you can expect to receive that refund within 5-10 business days. We will notify you via email once the refund has been processed.

Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support Team. We are happy to help! 

Customer Service

Tel. 1-201-701-3777

E-mail: support@styledu.com